Updated on April 9, 2026.

Rainbow Health Ontario (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and disclose your personal information.

This Privacy Policy applies to our website, its associated subdomains, and the products and services that we provide via the website, rainbowhealthontario.ca (collectively, our “Service”). By accessing or using our Service, you consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

What Information Do We Collect?

We collect information directly from you when you access the Service, including when you visit the Site, register an account on the Site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

• Name/ Username
• Phone Numbers
• Email Addresses
• Billing / Mailing Addresses
• Job Titles
• Credit card information
• Password

We generally collect personal information directly from you, but in some cases we may collect personal information from third parties. We may also collect information from publicly available sources to verify professional credentials for directory listings.

How Do We Use The Information We Collect?

We may use your personal information as follows:

• To provide you with the Service
• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve the Site (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
•  To process transactions
• To administer a survey or other Site feature
• To send you emails or other communications

How Do We Use Your Email Address?

You will only receive marketing communications if you have expressly consented to receive them, in compliance with Canada’s Anti-Spam Legislation (CASL). You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails.

Note: If at any time you would like to unsubscribe from receiving future commercial emails, we include detailed unsubscribe instructions at the bottom of each email. You may not unsubscribe from service-related communications (e.g., order confirmations, account alerts etc.).

Do we share the information we collect with third parties?

We only share your information with third-party service providers who assist us in operating the Site, providing the Services, and serving our users. These providers are contractually prohibited from using your personal information for their own independent purposes and are only permitted to process it in accordance with our instructions to provide the services to us.

We share information in the following limited circumstances:

1. With Trusted Service Providers
We engage trusted third-party service providers to perform specific functions and provide services to us. We will share your personal information with these parties only to the extent necessary for them to perform these services for us. These providers include:

• Payment Processors (e.g., Stripe) to securely process financial transactions.
• Email Service Providers (e.g., MailerLite) to manage our communications and newsletters.
• Analytics Providers (e.g., Google Analytics) to help us understand how our website is used and improve user experience.
• Marketing Platforms (e.g., Meta Pixel) to measure the effectiveness of our advertising and to reach audiences that may be interested in our services.
• Learning Management System (e.g., Docebo) to host, deliver, and administer our training and educational programs.

2. For Legal and Security Reasons

We may disclose personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate:

• To respond to claims, legal process (including subpoenas), and to protect our rights and interests or those of a third party.
• To protect the safety of the public or any person.
• To prevent or stop any illegal, unethical, or legally actionable activity.
• To otherwise comply with applicable court orders, laws, rules, and regulations.

3. Business Reorganization
If we are involved in a merger, acquisition, asset sale, or other business reorganization, we may also share or transfer your personal information to our successors-in-interest.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide the Service and fulfill the purposes described in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information, we’ll either remove it from our systems or anonymize it so that we can’t identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Rainbow Health Ontario or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Can I update or correct my information?

You have the right to access, correct, or delete your personal information, subject to limited exceptions set out in law. You can contact us to:

1. request access to your personal information,
2. update or correct your personal information,
3. change your preferences with respect to communications and other information you receive from us, or
4. delete the personal information maintained about you on our systems by cancelling your account, subject to our need to maintain records of your personal information in order fulfill our regulatory or legal obligations, or as otherwise necessary to achieve the purposes described in this Privacy Policy.

Profile and Directory Listings: If you have created a profile or listing in one of our directories (e.g., as a Service Provider, Health Researcher, Open 2SLGBTQ+ Health Research or Resource), you can edit or remove your information directly within that listing at any time.

To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Rainbow Health Ontario. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you. We encourage you to review the privacy policies of those respective third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your activity on our Service, to improve and analyze our Service, and for marketing purposes. The technologies we use include:

• Cookies: A small data file placed on your device. We use both session (temporary) and persistent (saved) cookies.
• Pixels (Tags/Beacons): A small piece of code on our website that allows us to measure traffic and user behaviour.

We use these technologies for the following purposes:

Category	Purpose	Examples
Strictly Necessary	Essential for the website to function. Cannot be switched off.	Secure login, shopping cart, payment processing.
Performance/Analytics	Helps us understand how visitors interact with our website.	Google Analytics (to see page traffic and user behaviour).
Marketing/Targeting	Used to track visitors across websites to display relevant ads.	Meta Pixel, Google Ads Remarketing.

Your Choices and Consent

• Strictly Necessary technologies are always active because they are required for the Service to function. You can set your browser to block these, but it may impact your ability to use the site.
• For Performance and Marketing technologies, we require your explicit consent before activating them.

When you first visit our website, a cookie banner will appear where you can choose which categories of cookies to accept or reject.

You can also manage your preferences at any time by:

• Adjusting your settings in our Cookie Preference Center.
• Changing your browser settings to block or delete cookies. Each browser is different; check your browser’s “Help” menu to learn how to modify your cookie settings.

Please note that blocking or disabling certain categories of cookies may impact your experience and the functionality of our services.

Google Maps API

We use the Google Maps API to provide features such as interactive maps and location services. Google may collect information from your device (such as your IP address and location data) in accordance with Google’s Privacy Policy. Use of Google Maps is subject to Google’s Terms of Service.

Changes To Our Privacy Policy

We may revise this Privacy Policy from time to time to ensure that it accurately reflects our collection, use and disclosure of personal information. We encourage you to review this Privacy Policy to ensure you are aware of any such changes.

Contact Us

Don’t hesitate to contact us if you have any questions.

• Via Email:
• Via Phone Number: (416) 324-4100
• Via this Address: 333 Sherbourne St., Toronto, ON M5A 2S5

If you have a concern about our privacy practices, we encourage you to contact us first.