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Terms and Conditions of Use

Last Updated: April 9, 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

The following sets out the terms and conditions (“Terms”) that govern your access to and use of the Rainbow Health Ontario website located at www.rainbowhealthontario.ca (the “Website”). The contents of the Website include, without limitation, all information, data, products, materials, services, software applications and tools, design elements, text, images, photographs, illustrations, audio and video contents, artwork, graphics contained therein or otherwise made available to you in connection therewith (collectively the “Contents”) and, unless the context clearly requires otherwise, or we explicitly say so in writing, the term Website includes all of the Contents.

The Website is operated by Sherbourne Health, operating as Rainbow Health Ontario (“we,” “us,” “our”), located at 333 Sherbourne St, Toronto, ON M5A 2S5.

By accessing or using the Website, you accept and agree to be bound and comply with these Terms and our Privacy Policy, which is hereby incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Website.

1. Provision of Website

You acknowledge and agree that the form and nature of the Website may change from time to time without prior notice to you.

You acknowledge and agree that we may stop (permanently or temporarily) providing the Website (or any features within the Website) to you or to users generally, at our sole discretion, without prior notice to you.  You may stop using the Website at any time.  You do not need to inform us when you stop using the Site or any of its features.

You acknowledge and agree that if we disable access to your account, you may be prevented from accessing the Website, your account details or any files or other content which is contained in your account.

The limited rights granted to you under these Terms may be revoked by us at any time for any reason whatsoever.

2. Website Purpose and Account Registration

a. Purpose: The Website provides 2SLGBTQ+ health educational resources, hosts directories of service providers and health resources, sells professional development trainings and educational materials, and facilitates donations.

b. Account Registration: In order to access certain products and services available on the Website, or as part of the account registration process, you may be required to provide information about yourself (such as identification or contact details).  You agree that any registration information you give to us will always be accurate, correct and up to date.

c. Eligibility: By registering for an account, you represent and warrant that you are of the age of majority in your province of residence.

d. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. User-Generated Content

a. License: By submitting content, including profile information, resource data, or research, to our directories (the “User Content”), you grant Rainbow Health Ontario a non-exclusive, royalty-free license to use, display, and distribute such User Content on the Website. This license terminates when you remove your content or close your account. This license does not grant us the right to modify, adapt, or translate your User Content without your additional consent.

b. Moderation: All User Content is subject to pre-publication review and moderation by Rainbow Health Ontario. We reserve the right to refuse to publish, or to remove any User Content that, in our sole discretion, violates these Terms.

c. User Conduct and Content Standards: You acknowledge and agree that, if you submit any User Content to the Website, you will be solely responsible for such User Content. Rainbow Health Ontario will not be liable in any way for any such User Content submitted.  You further agree that you will not submit any User Content that is:

  • Harassing, abusive, threatening, harmful, libelous or defamatory, encourages conduct that could constitute a criminal offense or give rise to civil liabilities, or is unlawful in any other way.
  • Hateful, including but not limited to homophobic, biphobic, transphobic, racist, or ableist.
  • Encourages any illegal activities, or provides guidance or instructional activities about such illegal activities;
  • Commercially solicitous or promotional in nature.
  • Professionally inaccurate or misleading.
  •  Infringing on any intellectual property or other rights of any person.
  • In violation of any professional confidentiality obligations.

d. Additional Restrictions: You further agree not to:

  • Create fake accounts or misrepresent your identity or credentials.
  • Use automated systems, bots, or scripts to access or interact with the Website.
  • Attempt to gain unauthorized access to any portion of the Website or other systems.
  • Interfere with or disrupt the Website’s functionality or security.

e. No Endorsement: The inclusion of any listing or resource in our directories does not imply our endorsement or recommendation. Users acknowledge that listed professionals maintain independent practices. We do not verify credentials, monitor services, or assume responsibility for professional conduct. Users must independently verify qualifications and suitability. We are not responsible for the accuracy, quality, or safety of the services provided by listed professionals or organizations. Users are solely responsible for their own decisions and interactions with listed parties.

f. Enforcement: Violations of these conduct standards related to User Content may result in warnings, temporary suspension, or permanent termination of your account at our sole discretion.

4. Intellectual Property Rights

a. Our Content: The Website and its Contents, other than User Content, are owned by Rainbow Health Ontario, Sherbourne Health, its licensors, or other providers and are protected by Canadian and international copyright, trademark, and other intellectual property laws.

b. Limited License for Educational Resources: Our educational resources may be reprinted or distributed without permission, including online, provided that: (i) it is not sold or used for commercial purposes; (ii) it is not altered or modified in any way; and (iii) Rainbow Health Ontario is properly credited as the source.

c. Restrictions: You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any of the material on our Website, except as specifically permitted by these Terms (e.g., the clause above) or with our express prior written consent.

5. Purchases and Payment Terms

a. Products and Services: We sell on-demand and instructor-led professional development trainings and 2SLGBTQ+ health resources. All purchases are subject to these Terms.

b. Payment: You agree to pay all charges incurred for purchases made by you. All payments are processed securely by our third-party payment processors (e.g., Stripe). You agree to provide current and valid payment information.

c. No Refunds: All sales are final. Fees paid for trainings and resources are non-refundable and non-transferable.

d. Prerequisite: Completion of our 2SLGBTQ+ Foundations course is a mandatory prerequisite for purchasing and accessing all other training and educational programs. By purchasing any other program, you acknowledge this requirement and confirm you have either already completed the prerequisite or will do so before accessing the purchased content.

e. Third-Party Services: We use third-party payment processors and other service providers to facilitate transactions and Website functionality. Your interactions with these third parties are governed by their respective terms of service and privacy policies. Use of certain links on the Website may also direct you away from the Website to third party websites.  Such third party websites are not under our control, and we are not responsible for the contents of any such website or any link contained in such website.

6. Disclaimer of Warranties; No Medical Advice

a. No Medical Advice; Not a Healthcare Provider

Rainbow Health Ontario is an educational organization. We are not a clinic and do not provide direct patient care, medical services, or clinical advice. The information, software, products, and services included in or available through the Website are provided on an ‘as is’ and ‘as available’ basis for general educational and informational purposes only.

THIS WEBSITE IS NOT INTENDED FOR EMERGENCY SITUATIONS. IF YOU ARE EXPERIENCING MENTAL HEALTH CRISES OR MEDICAL EMERGENCY, IMMEDIATELY CONTACT 911, YOUR LOCAL EMERGENCY SERVICES, OR VISIT YOUR NEAREST EMERGENCY ROOM.

b. Not a Substitute for Professional Advice

All information provided on this Website is generalized and is not a substitute for professional medical or legal advice, diagnosis, or treatment. It is strongly recommended that all individuals consult with their own healthcare and service provider(s) to receive individualized advice. Rainbow Health Ontario does not endorse any specific treatments, procedures, products, opinions, or other information that may be mentioned on the Website. Reliance on any information provided by us is solely at your own risk.

c. Disclaimer of Warranties

To the fullest extent permitted by applicable law, we disclaim all warranties of any kind, whether express or implied, statutory or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for a particular purpose. We do not represent or warrant to you that:

  • Your use of the Website will meet your requirement,
  • Your use of the Website will be uninterrupted, timely, secure or error free,
  • Any information you obtain as a result of your use of the Website will be accurate or reliable
  • Defects in the operation or functionality of the Website will be found or corrected.

7. Limitation of Liability

To the fullest extent permitted by law, in no event shall Rainbow Health Ontario, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for any damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the website, any websites linked to it, or any content on the website or such other websites.

This includes, but is not limited to, direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to any loss of profit, loss of goodwill, or other intangible loss.

Our total liability to you for any claim arising out of or relating to these terms or the website, regardless of the form of the action, is limited to the greater of: (a) one hundred Canadian dollars ($100 CAD), (b) or the amount you paid to us to use the website’s services in the six (6) months prior to the event giving rise to the liability.

8. Indemnification

You agree to defend, indemnify, and hold harmless Rainbow Health Ontario, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your violation of these Terms or your use of the Website, including, but not limited to, your User Content and any use of the Website’s content or services other than as expressly authorized in these Terms. We reserve the right to assume, at our sole expense, the exclusive defense and control of any such claim or action and all negotiations for settlement, or compromise, and you agree to fully cooperate with us in the defense of any such claim, action, settlement or compromise negotiations, as we may request. 

9. Intellectual Property Infringement

We take intellectual property rights, both our own and others, very seriously.

If you are an owner of intellectual property (or the owner’s authorized agent) and believe that any of the Contents or the Website infringes your intellectual property, please send a written notice of intellectual property infringement to us at the contact information provided herein.

In your written notice, please provide the following information:

  • Identification of the intellectual property claimed to have been infringed;
  • Identification of the Contents that you claim are infringing your intellectual property;
  • Information sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted;
  • A statement that you believe that use of the Contents in the manner complained of is not authorized by the owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are the owner or are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

10. Termination

We may suspend or terminate your account and access to the Website at our sole discretion, without notice or liability, for any reason, including if we believe you have violated these Terms. Upon termination, your right to use the Website will cease immediately. We will delete your account data and User Content as described in our Privacy Policy, though we may retain copies for a reasonable time for backup, audit, or legal compliance purposes. If you want to terminate your account with us, you may do so by closing or deleting your account where we have made this option available to you.

11. Miscellaneous

a. Governing Law: These Terms and your use of the Website are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, for the resolution of any disputes.

b. Changes to Terms: We may revise and update these Terms from time to time at our sole discretion. All changes are effective immediately when we post them. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes.

c. Contact Information; Electronic Communications: All notices and communications regarding these Terms should be sent to:

Rainbow Health Ontario
333 Sherbourne St.
Toronto, ON M5A 2S5

Email:

Phone: (416) 324-4100

You consent to receive communications from us electronically, including via email or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

d. No Waiver. You agree that if we do not exercise or enforce any legal right or remedy which is contained in these Terms of Use (or which Rainbow Health Ontario has the benefit of under any applicable law), this will not be taken to be a formal waiver of our rights and that those rights or remedies will still be available to us.

e. Severability: If any provision of these Terms of Use is held to be illegal, invalid or unenforceable, this will not affect any other provision of these Terms and the agreement between you and us will be deemed amended to the extent necessary to make it legal, valid, and enforceable.

f. Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rainbow Health Ontario relating to your use and out provision of the Website.

h. Assignment: We may assign our rights and obligations under these Terms to any party at any time without notice to you. You may not assign your rights under these Terms without our prior written consent.

12. Accessibility

We strive to maintain this Website in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. If you encounter accessibility barriers, please contact us at .